… Terms & Conditions…
All terms are per week (Damson & Guardswood Cabin: Friday to Friday, Pear Tree: Saturday to Saturday) unless specified differently on the booking form. A binding contract will exist once a completed booking form is returned and deposit is paid.
Each cabin has a maximum capacity, bookings cannot exceed our advertised numbers as below.
Children are classed in all numbers unless cot age up to the age of 3.
Guardswood- sleeps 6 plus cot
Damson- sleeps 4 plus cot
Pear Tree- sleeps 4 plus cot
Blackberry- sleeps 2x adults (use of Kingsize bed) 2 children (bunk room)
Please check your group party meets any current covid regulations in terms of demographics, health, travel and number of guests attending your booking.
Only those persons named on the booking form are entitled to stay in the accommodation, and the total number in your party shall not exceed the advertised capacity. Please be aware we require your exact number of guests for our liability insurance, therefore if you wish to have others guests we must be notified before your stay.
A non-returnable deposit specified on the booking form is payable with each booking. The balance of the cost will be due six weeks prior to the start of your stay. Payment is due in full if you are booking less than six weeks before the start of your break.
If, once you've paid a deposit, you need to cancel your booking, please notify us by telephone and immediately follow up with written confirmation. The initial deposit is non-returnable. If you have to cancel once you've paid in full we will do our best to re-let the accommodation, in which case you will be returned the balance owing less 20% to cover administration costs. In the event that the accommodation cannot be re-let the full amount is payable.
COVID 19 Cancelation terms.
If a guest has had a covid test and is self isolating or has been contacted by test and trace we need the following
information to issue refunds.
Proof of testing inc date, name and address
Proof of test and trace email/contact inc phone number or email address where the message was received.
Proof of ID
Under the data protection act we do-not share or store information this is purely proof we need to process a Covid
Any information collected via booking with Newland Valley Log cabins is done so for booking dates on the form only and is not shared with any third party. We do not hold any information or use information for advertising purposes.
If guests wish to be notified of any offers or information regarding the cabins please join our face-book site for group notifications, or contact us directly.
We advise you to take out insurance to cover any problems or cancellations.
Please notify us of any breakages within or on the property. A replacement fee is payable.
Your accommodation is cleaned before your arrival and as a limited amount of time is available to clean between holidays, please leave the cabin and its contents clean and tidy.
Your accommodation will be ready for you from 3pm on your start date. If you would like to arrive earlier, please contact us and we will do our best to help.
Departure time is 10am on the last day of your stay.
Pets are not allowed.
Gas (lpg) and electricity are included in the cost of your holiday. Heating is set on a timer - if you require the timer to be adjusted, please let us know.
Please note no electric heaters are permitted inside the premises due to the risk of fire.
Our fire and safety insurance? does not cover any damages due to personal heaters and any damage will be payable in full by the customer including loss of earnings.
No FIREWORKS or CHINESE LANTERNS are permitted onsite or within Newland Valley Premises due to the risk of fell and cabin fires.
No stag or hen parties are permitted on the premises
Towels, tea towels and bed linen are included in the cost of your holiday. Fresh linen will be provided on multiple booked weeks. One bag of logs is provided for the log-burner per week - further logs are available from the store situated behind the utility building. These are priced at £4.50 per bag, and an honesty box is provided.
We cannot accept bookings from anyone under 18 years of age.
Your vehicles and their accessories and contents are left entirely at your own risk, as are all personal belongings left in the property.
For the convenience of our guests we operate a no smoking policy on site.
You must notify us of any shortcomings with your accommodation immediately so that action can be taken.
Cabin specifications are available on our website, please make sure if you have any specific requirements that the accommodation is suitable for your needs. Booking conditions will apply due to the dates being closed to other potential customers.
We are always happy to discuss any special requirements and suitability please contact us before a booking is made if you require any further information before a booking commences.
The owners may enter the premises at a reasonable hour for inspection purposes.
Any guests in breach of our terms and conditions will be warned before an immediate vacating of the premises - no compensation will be given in such circumstances. Any activities deemed to be illegal will terminate your contract & will result in immediate vacation without compensation.